monday - friday 8:30am - 4:30pm
VEHICLE RELEASE REQUIREMENTS
In order to have a vehicle released from the compound, you must provide ONE piece of photo identification (drivers licence, passport, etc) or TWO pieces of non-photo identification (health card, Social Insurance card, birth certificate, etc).
You must also provide proof of ownership for the vehicle being released. If you are not the registered owner, you must provide both a letter from the registered owner, and a copy of the registered owners photo identification.
If the vehicle has been impounded by a police agency, you will require
A release form from the police agency who impounded your vehicle
An Order of a Justice issued by the Court
An Order to Release Motor Vehicle issued by Vehicle Impoundment
You will be required to read and sign release documents before removing your vehicle from the compound.
**Please note that we will not allow anyone to drive a vehicle out of the compound without a valid driver’s licence OR valid registration.
Full payment for any towing, storage or other related charges must be provided before a vehicle will be released from the compound. Payment can be made by Credit Card, Debit or Cash.
If you would like to remove personal items from a vehicle in the compound, you will need to provide the all documents listed under “identification”, as well as read and sign an Article Release form.
Hours of vehicle/Article releases
Vehicle & article releases are permitted between the hours of 9:00am and 4:30pm. After hours releases, when available, will be subject to ‘after hours’ fees.
STORAGE COMPOUND RULES
Please be cautious of moving vehicles and equipment in yard when entering
NO smoking is permitted within the compound.
A staff member will escort you to your vehicle.
A safety vest must be worn by all visitors to the compound.
No vehicles will be permitted to enter the compound at any time.
A maximum of TWO visitors will be permitted into the compound.
No photography will be permitted within the compound.
Rude, discourteous or abusive behavior will not be permitted.
Appropriate footwear is recommended for weather related conditions in compound.
Shoveling may be required in winter months, additional charges will be applied for winching.
We will not be held responsible for low tires, dead batteries, dirty vehicles, damages, etc.
You may want to speak to office staff regarding options for boosting and tire inflation.
Vehicles will NOT be released to persons under the influence of drugs or alcohol.